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Keyboard and Mouse

Resume

Experience

2021 - Present

PayPal

Customer Solutions Agent- Dept. Customer Relations Expert

Chandler, Arizona

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  • Providing professional customer support for payment processing concerns, payment disputes, and account limitations with a structured approach to handling a high volume of inbound calls and chats

  • Guiding PayPal business account holders through selecting merchant products and website integration, with clear, step-by-step assistance to solve merchant's payment processing needs

  • Achieving a high level of customer satisfaction ratings with a score of 96.2%, by proactively building rapport and building trust with small to medium business owners

2018 - Present

RTB Renovations & Repairs

Owner & Office Administrator 

 Mesa, Arizona

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  • Manage client's appointments, generate estimates and invoices, and address any issues or concerns raised by clients promptly

  • Maintain a detailed record of all financial transactions, which includes sales, purchases, and expenses, monitor and collect client payments, and review financial statements, reports, and projections regularly

  • Skillfully control the branding, digital presence, and marketing, engage with our audience and attract potential clients

6/20- 1/21

VIVAHR / Blue Aspen Marketing

Marketing Assistant -Digital Marketer

Phoenix, Arizona 

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  • Crafted compelling email newsletters, blog posts, and landing pages that resonated with target audiences

  • Managed social media presence, executed podcast outreach, and coordinated HR resources to drive marketing strategies

  • Achieved high search engine rankings through SEO-optimized content that drew and engaged audiences across multiple industries. Managed and promoted content across the website and social media channels, demonstrating a comprehensive digital marketing skill set

  • Managed CRM by validating and approving customer accounts, reviewed job postings, offered support for account navigation, and established client relationships with follow-up meetings to address concerns and needs

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6/20-10/20

Save Our Liver

Freelance Marketer

 Duluth, Minnesota (Remote)

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  • Conducted market research to position Save Our Livers new CBD product in the competitive market and resonated with target customers

  • Mesa Developed persuasive affiliate programs and enhanced B2B marketing tactics for Save our Livers, which involved strategic planning and implementation

  • Mesa Created a structured outline for blog topics, social media posts, and vlogging content to educate our audience about alcohol awareness, responsible drinking habits, and supportive products.

10/19 -3/20

SCI Creations

Full Stack Marketing Intern

Chandler, Arizona

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  • Received knowledge in different marketing elements, including conversion funnels, SEO, content marketing, social media, data/analytics, testing & optimization, email marketing, and copywriting

  • Shadowed brand managers on social media campaign strategy and customer/follower engagement

  • Observed Brand managers create, manage, and review social media campaigns and ads on Facebook Ads Manager

Education

2016 - 2020

Grand Canyon University 

Bachelor's Degree

Science of Marketing

Phoenix, Arizona

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Graduated as Summa Cum Laude

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Studied to make data-driven decisions and develop creative marketing strategies with a Bachelor of Science in Marketing degree. In the program, offered by the Colangelo College of Business, I learned valuable marketing tactics and gained an integrated marketing communications perspective while preparing for a variety of roles in a global business environment.

Professional skillset

Client Rentention Strategies

Collections Management

Customer Service

Digital Marketing

Database Maintenance

SEO Optimization

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